Everyone knows it's true. Customer service isn't what it used to be and, frankly, is getting worse.

Many businesses - and online businesses in particular - have down-sourced or out-sourced their customer support to minimum wage, minimally-trained personnel and/or frustratingly stupid chat bots. Now, AI has suddenly appeared on the scene, further alienating customers by promising to eliminate human customer support altogether. A recent Gartner study found that most American consumers hate the idea of AI-generated customer service, and 53% say they would move to a competitor if a company decided to depend on AI for customer service.

Divviso is not only bucking this sad trend, it is reclaiming, reimagining, and embracing the original, literal meaning of "customer service".

Buying and owning a vacation home in a foreign country is a financially significant and highly personal decision requiring the assistance of many specialists from real estate agents to legal and accounting professionals to property managers. To be sure, co-ownership is often a much better way to buy a vacation home than buying an entire property, but it must be done properly to take full advantage of the many benefits of co-ownership.

Although Divviso's online co-ownership vacation home marketplace uses state-of-the-art technology to enable potential buyers and sellers to connect and initiate a transaction, Divviso is well aware that completing the final transaction will ultimately require real people working with real people, often over vast distances. That's why Divviso created its unique Divviso Mentor customer service program. It's the real thing.

The primary goal of the Divviso Mentor Program is to deliver high-quality, personalized customer service that sets Divviso far apart from its competitors.

Every Divviso Mentor is a multi-lingual Italian who has been trained and accredited by Divviso to provide exceptional advice and professional support to Divviso Members, co-owners and joint venture partners. Every Divviso Member is assigned a personal Divviso Mentor as soon as the Member creates a Divviso account - and that same Mentor will continue to play a proactive role in assisting the Member not only during the buy/sell transaction process but also after the Member becomes the co-owner of a Divviso vacation home. In short, throughout the lifetime of a Member's relationship with Divviso, every Divviso Member will have a personal Divviso Mentor to call upon, by name, whenever the Member needs any support of any kind at any time, both before and after the Member becomes a Divviso co-owner.